We want you to love what you buy. If something isn’t right, here’s how we fix it.
Faulty, damaged or not as described
If your item arrives faulty, damaged, incorrect or not as described, contact us within 30 days of delivery and we’ll fast-track a refund or replacement. Email support@ankalink.com.au or use our contact form with:
- your order number
- a short description of the problem
- a photo of the item and, if damaged in transit, the packaging
Because sending goods back to Türkiye usually costs more than they’re worth, for most items we’ll refund or replace without asking you to return the item. If we do need it back, we’ll arrange and pay for the return.
After 30 days
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights continue after our 30-day fast-track period, for as long as is reasonable for the product.
Change of mind
We don’t offer refunds or exchanges if you simply change your mind, for example if you no longer want an item, chose the wrong size or colour, or found it cheaper elsewhere. This does not limit your rights under the Australian Consumer Law.
Refunds
Approved refunds go back to your original payment method, including shipping for the affected parcel. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Parcels lost or damaged in delivery
If tracking shows your parcel delivered but you haven’t received it, or it arrives visibly damaged, contact us within 30 days of the expected delivery date and we’ll investigate with UPS and make it right.
AnkaLink, ABN [ABN to be added]. Last updated 30 October 2026.