This policy explains how AnkaLink (“AnkaLink”, “we”, “us”) collects, uses, shares and protects your personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- When you order: your name, email, phone number, delivery and billing address, and what you bought.
- When you contact us: the details you give us in the contact form, chat or email.
- When you create an account: your login details and order history.
- When you browse: basic technical information such as your device, browser and pages visited, through cookies.
We do not see or store your full card number. Payments are processed by Stripe, which handles card details securely.
Why we collect it
- to process and deliver your order and handle returns
- to answer your questions and provide customer service
- to prevent fraud and keep our site secure
- to meet our legal obligations, including tax and GST records
- to send you marketing, only if you have agreed; you can unsubscribe at any time
Who we share it with
- The brand that sells you the product, so it can pack and ship your order. Our sellers are based in Türkiye.
- UPS, to deliver your parcel and send tracking updates.
- Stripe, to process your payment.
- Our hosting and email providers, who store our website data, including on servers in the United States.
- Government bodies when the law requires it, for example the Australian Taxation Office.
Some of these organisations are overseas, mainly in Türkiye and the United States. We only share what each needs, and we take reasonable steps to make sure they protect your information. We never sell your personal information.
Cookies
We use cookies to keep your cart and login working and to understand how our site is used. You can block cookies in your browser, but parts of the site, such as checkout, may not work.
Keeping it safe
We protect your information with secure connections (HTTPS), restricted staff access and trusted service providers. We keep it only as long as we need it for the purposes above or as the law requires, including tax record-keeping rules.
Accessing or correcting your information
You can view and update most details in your account, or ask us for a copy or correction by emailing support@ankalink.com.au. We’ll respond within 30 days.
Complaints
If you’re concerned about how we’ve handled your information, email us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
AnkaLink, ABN [ABN to be added], support@ankalink.com.au. Last updated 30 October 2026.