Quick answers about ordering, delivery, returns and selling on AnkaLink. Can’t find what you need? Tap Help in the corner to ask the AnkaLink Assistant, or send us a message.
Track your orderOrder number and emailReturns and refundsFaulty or damaged itemsContact usReply within one business day
Ordering and payment
How do I pay?
You can pay by Visa, Mastercard or American Express, Apple Pay or Google Pay. All prices are in Australian dollars and you pay once at checkout.
Do prices include GST?
Yes. Every price includes 10% GST, which AnkaLink collects and pays to the Australian Taxation Office for you. Shipping is added at checkout, also with GST.
Will I pay anything extra when my parcel arrives?
No. Each parcel is kept under A$1,000 in value, so it enters Australia without import duty or customs forms. You pay once at checkout and nothing on delivery.
Why did my order come in more than one parcel?
Each brand ships from its own store in Türkiye, and we keep every parcel under A$1,000 so you pay no import duty. Large orders from one brand are split into a few parcels, each with its own tracking number.
Are the products genuine?
Yes. We only work with established Turkish brands and their authorised sellers. Brands that pass our checks carry the Verified Turkish brand badge. We don’t allow copies or counterfeits.
Delivery and tracking
How long does delivery take?
Most parcels arrive 4 to 7 business days after the brand hands them to UPS in Türkiye. Brands usually dispatch within 1 to 3 business days.
How much is shipping?
Shipping is worked out at checkout from the weight of each parcel and is shown before you pay. It is sent with UPS from Türkiye to your door.
How do I track my order?
Use Track your order with your order number and email, or ask the AnkaLink Assistant. Each parcel gets its own UPS tracking number once it is collected.
Do you deliver everywhere in Australia?
Yes, UPS delivers to all Australian states and territories. Remote areas can take a few extra days.
Returns and refunds
What if my item arrives faulty or damaged?
Contact us with your order number and a photo within 30 days of delivery and we’ll arrange a refund or replacement, usually without asking you to send the item back. Your rights under the Australian Consumer Law continue after 30 days too. See our Returns and refunds policy.
Can I return something if I change my mind?
We don’t offer change-of-mind returns, because sending items back to Türkiye usually costs more than the item. This does not affect your rights under the Australian Consumer Law if an item is faulty or not as described.
How long do refunds take?
Once approved, refunds go back to your original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Selling on AnkaLink
I’m a Turkish brand. How do I sell on AnkaLink?
Choose “I’m a brand” on our contact form and tell us about your range, or see Sell on AnkaLink. There’s no upfront cost: you pay a commission only when you sell.
How and when are sellers paid?
Sellers are paid weekly in Turkish lira to a Turkish bank account through Wise, for orders delivered at least 7 days earlier.